Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.
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Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.
Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.
Some common features among Hotel Management software products are:
The biggest factor to consider when choosing the right hotel management software is the size of the property. The more rooms in the property, the more expensive the software will be. More rooms also leads to greater operational complexity and would require a more powerful (and likely more expensive) solution.
Prospective buyers should also be aware of their growth potential. Some HMS products are particularly designed for small, boutique properties that have limited potential for expansion. However, other products are suited both for smaller and larger properties and can be incrementally modified in order to meet the needs of a growing company.
Pricing for hotel management software varies from product to product. Most products offer monthly sliding-scale pricing based on the total number of rooms available at a given property. On average, vendors charge between $5-$25 per room per month depending on the level of service desired by the buyer. Basic plans run closer to the $5-10 per room range whereas premium subscriptions fall in the higher range. Some vendors also offer products with a one-time flat fee for a limited-feature basic subscription and offer add-ons, which can be a one-time purchase or a recurring monthly payment.
Some popular hotel management products include:
