Best Telecom Expense Management (TEM) Software 2025

What is Telecom Expense Management Software?

Telecom expense management (TEM) software began with the goal of controlling fixed phone line monthly expenses. Today, it has expanded to cover the management of wireless, voice, and data services with the goal of reducing risk and cost. Departments such as finance, IT, and procurement benefit from using these services by simplifying cost management of corporate communications as well as their inventory.

Services provided by telecom expense management are now automated to reduce the stress of billing and monitoring expenses on a day-to-day basis to ensure goals are met. Having complete visibility over your communication systems, mobile devices, and circuits gives an organization a snapshot of expenses which helps improve efficiency. TEM software applications also assist with C-level technology strategic decision-making.

The functionalities of TEM software are similar to that of mobile device management (MDM) which provide a broad range of security capabilities so that they are safe to use for business. TEM products, however, have more of a focus on the following areas:

• Inventory management and change control
• Sourcing
• Procurement and fulfillment
• Invoice management
• Expense management (including validation and optimization)
• Usage management and chargeback
• Bill payment
• Enterprise Mobility Management (EMM)

Telecom Expense Management Features

Some useful features when using telecom expense management include:

• Data billing
• Voice billing
• Call monitoring
• Dashboards & visualization
• Usage tracking
• Asset inventory
• Asset discovery
• Contract management
• Fixed-line capability
• Notifications & reminders

Telecom Expense Management Company Comparison

As a buyer, some important factors to keep in mind when researching TEM companies include:

• Expense vs. Lifecycle Management: Some TEM products focus on managing the financial aspects of telecom assets and expenditures. Others integrate expense management into broader lifecycle management capabilities. The full lifecycle management function can be valuable to some orgs, but may be repetitive with other existing IT asset management tools. Consider whether built-in lifecycle management capabilities feel existing needs for the business beyond pure expense management.
• Support Rating: When using any system, you want to make sure you feel supported when you find yourself with any questions or concerns. This involves being able to talk to a real-live person who, preferably, makes you feel like part of the same team. Therefore, researching a vendors support rating may be wise when deciding on a product.

Start a telecom expense management software comparison here

Pricing Information

Most of the pricing for telecom expense management is customized to fit the end users needs and therefore usually aren’t displayed publicly. Industry estimates place average pricing around $30 monthly for basic packages with limited features. Many of the products will offer a free demo upon request.