Question 1

What is SolarWinds Dameware Remote Support (DRS)?

Accepted Answer

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.

DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases.  The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

Question 2

What are SolarWinds Dameware Remote Support (DRS)'s top competitors?

Accepted Answer

LogMeIn Rescue, TeamViewer, and LogMeIn Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).

Question 3

What is SolarWinds Dameware Remote Support (DRS)'s best feature?

Accepted Answer

Reviewers rate Screen sharing and File transfer highest, with a score of 10.

Question 4

Who uses SolarWinds Dameware Remote Support (DRS)?

Accepted Answer

The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).