Name: Emotive Mobile Conversations: Text Customers from Anywhere
Uploaded: 2021-06-10T15:00:07.000Z
Duration: 45 s
Description: Emotive Mobile Conversations: Text Customers from Anywhere

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Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Klaviyo

SMS.to

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### SMS Marketing Strategies
User consensus seems to be that Emotive.io's sms marketing strategies are highly effective and user-friendly. Customers appreciate the ease of setting up campaigns, analyzing data, and the exceptional customer service provided by the platform. The ability to reach customers effectively through SMS messages and create personalized campaigns has been a significant factor in the positive feedback received. Emotive.io's focus on SMS marketing has proven to be a valuable asset for businesses looking to enhance their marketing strategies and drive results through targeted text messaging campaigns.

### Marketing Channel Expansion
User sentiment regarding Emotive.io's marketing channel expansion capabilities is varied. While some users praise the platform for providing a new and effective way to reach customers in real-time through SMS marketing, others express dissatisfaction with the platform's performance, citing unmet promises and unrealized benefits. Despite some users experiencing significant returns on investment and improved customer engagement, there are concerns about the level of support provided post-launch and the platform's overall ability to grow into a more robust marketing channel.

### Brand Communication
Users consistently praise Emotive.io's brand communication capabilities, highlighting the platform's effectiveness in building brand loyalty and increasing customer interactions. The personalized and efficient communication channels provided by Emotive.io have been instrumental in enhancing brand awareness and attracting consumers. Reviewers also appreciate the platform's user-friendly interface, which allows for real-time interactions with customers, showcasing the brand's voice effectively. Additionally, Emotive.io's emphasis on two-way communication and integration with popular tools like Klaviyo and Gorgias has garnered positive feedback, with users commending the platform for its segmentation capabilities and personalized touch in customer interactions.

### Customer Engagement Techniques
User feedback consistently highlights Emotive.io's customer engagement techniques as a key strength, with many reviewers noting the platform's effectiveness in reaching customers and fostering meaningful interactions. Customers appreciate the personalized approach and the ability to engage in two-way conversations that feel natural and not forced. Emotive.io's conversational features have proven to be a game-changer, allowing businesses to connect with their audience in real-time and drive higher levels of engagement and customer retention. The platform's ease of use and the support provided by the team have also been commended, making it a valuable tool for enhancing customer engagement strategies.

### Customer Relationship Building
Users are enthusiastic about Emotive.io's prowess in fostering meaningful relationships with customers. Reviewers consistently highlight the platform's ability to facilitate direct and personalized communication, leading to enhanced customer engagement. The tool's unique approach to building relationships through SMS resonates positively with users, who appreciate the personalized touch it brings to their interactions with customers. While some users may not fully leverage the tool's capabilities, those who do find value in the direct and personalized connections it enables with their audience.

### Customer Service Solutions
User sentiment regarding Emotive.io's customer service solutions is predominantly positive, with many users commending the platform for its exceptional customer support. The support team is lauded for its responsiveness, expertise, and willingness to go above and beyond to assist users in maximizing the platform's capabilities. While some users have highlighted minor issues with the ticket system and transparency in issue resolution, the overall consensus leans towards Emotive.io's customer service being a valuable asset that significantly contributes to user satisfaction and success.

### Segmentation and Personalization
User sentiment regarding Emotive.io's segmentation and personalization capabilities is diverse. While some users appreciate the personal touch and two-way communication facilitated by Emotive's segmentation features, others express concerns about the limitations in segmentation options and the need for more advanced capabilities based on user behavior. The ability to connect with customers on a more personal level through tailored messages is highlighted as a key strength, although there are suggestions for improvement, such as enhancing segmentation based on behavioral patterns and integrating with email service providers for more cohesive segmentation strategies. Despite some challenges reported, users acknowledge the value of Emotive's efforts to support personalized customer interactions and build strong relationships through effective segmentation practices.

### Automated Messaging Flows
Users across various industries have expressed a mix of opinions regarding Emotive.io's automated messaging flows. While some users find the flows to be efficient and impactful in driving customer engagement and sales, others have encountered challenges with the complexity of setting up and managing the automated responses. The segmentation capabilities have been highlighted as a strong point by many users, allowing for targeted and personalized messaging. However, a few users have noted the need for improvements in certain areas, such as simplifying the exclusion of specific individuals in segments and enhancing the browse abandonment flow. Despite some minor drawbacks, the majority of users appreciate the overall benefits of Emotive.io's automated messaging flows in streamlining communication processes and enhancing customer interactions.

### Customer Onboarding
Users consistently praise Emotive.io for its exceptional customer onboarding experience. The onboarding process team at Emotive.io has garnered high acclaim for their dedication, responsiveness, and expertise in guiding users through the platform setup and campaign implementation. Customers highlight the ease of use of the user interface, the effectiveness of the training sessions, and the personalized support provided by the onboarding specialists. The hands-on approach and proactive communication during onboarding have been particularly commended, with users expressing confidence and satisfaction in their interactions with the onboarding team. Despite a few mentions of longer onboarding times, the overall sentiment towards Emotive.io's customer onboarding remains highly positive, with users emphasizing the value and impact of a smooth onboarding process on their overall experience with the platform.

### Campaign Management
Users consistently highlight Emotive.io's campaign management as a standout feature, praising the platform for its user-friendly interface and the support provided by dedicated customer success managers. The ability to easily create and launch SMS campaigns, coupled with the platform's effectiveness in reaching target audiences, has garnered positive feedback from users. Despite occasional issues with automation, the overall consensus leans towards the platform's strong campaign management capabilities, making it a valuable tool for businesses looking to streamline their marketing efforts.

### Conversion Optimization
User feedback on Emotive.io's conversion optimization capabilities is generally positive, with many highlighting the platform's ability to drive increased ROI and improve conversion rates. Customers appreciate the ease of use and the support provided by the customer experience managers in crafting messages that effectively convert leads into sales. The platform's features, such as abandoned cart recovery and personalized communication, have been instrumental in boosting conversion rates and generating positive results for businesses. Despite some minor concerns about support and pricing changes, overall, users have found Emotive.io to be a valuable tool for optimizing conversions and maximizing ROI.

### Abandoned Cart Recovery
Users consistently praise Emotive.io's abandoned cart recovery feature for its effectiveness in re-engaging customers who have left items in their carts. The ability to send automated SMS reminders and personalized messages has proven to be a valuable tool in recovering lost sales. While some users express a desire for more advanced segmentation and personalization options, overall, Emotive.io's abandoned cart recovery functionality is seen as a strong asset in driving conversions and improving the customer experience.

### Sales Enhancement
User feedback on Emotive.io's sales enhancement capabilities is resoundingly positive, with many highlighting the platform's ability to drive revenue and boost sales significantly. Customers appreciate the ease of reaching out to their target audience and converting leads into actual sales through Emotive.io's innovative features. The consensus among users is that Emotive.io's sales enhancement tools have proven to be a valuable asset in increasing sales and maximizing revenue potential.

### Reporting and Analytics
Users generally appreciate Emotive.io's reporting and analytics features, finding them easy to use and beneficial for tracking important metrics. However, some users have raised concerns about discrepancies in data between reports and the presence of bugs in the reporting system. Despite these challenges, users acknowledge the platform's potential for providing valuable insights and personalized analytics for their campaigns. Emotive.io's continuous efforts to improve its reporting capabilities are noted, with users looking forward to enhancements such as recipient time zone scheduling and increased data accuracy.

### Platform Integrations
Users across the board have lauded Emotive.io for its robust integrations with popular platforms like Klaviyo, Gorgias, and Shopify. The ease of integration and the ability to customize the platform to suit individual business needs have been highlighted as key strengths. While some users have expressed a desire for more integrations, they also acknowledge the company's proactive approach in expanding their integration offerings. The platform's ability to streamline customer service handoffs and enhance segmentation capabilities has been particularly well-received, contributing to higher engagement rates and a more targeted approach to messaging. Additionally, users have praised the platform for its high ROI, great analytics, and the continuous launch of new products aimed at improving brand performance. The personal touch provided by Emotive.io, including two-way communication options and the use of long codes for a more personalized experience, has resonated positively with users, fostering a sense of partnership and collaboration with the Emotive team. The recent integration with Klaviyo for list and segment management has been described as a game-changer, addressing previous segmentation challenges and further enhancing the platform's capabilities.

Reviewers of Emotive have made several recommendations based on their experiences with the platform. The most common suggestions include trying out Emotive to see if SMS marketing is a good fit for your business, not waiting to sign up for Emotive, testing the platform to determine if the target audience is receptive to SMS communication, working with a team of experts and seeing immediate results after implementing Emotive, using Emotive as a tool to send out promotions more easily and reach customers more effectively. These recommendations highlight the importance of testing Emotive, working with experts, and leveraging its features for effective SMS marketing and customer communication.

Affordable and Intelligent SMS Marketing: Many users have praised Emotive for its affordability and intelligence in SMS marketing. Numerous reviewers have stated that they appreciate the value provided by Emotive's platform, which offers cost-effective solutions without compromising on features or functionality.

User-Friendly Interface and Easy Setup: The user-friendly interface of Emotive has been highly regarded by a significant number of users. They find it extremely easy to set up and design/schedule broadcasts, making it convenient to reach their customers effectively. The intuitive nature of the platform also allows users with varying levels of experience to navigate and utilize its features seamlessly.

Excellent Customer Support: Users have consistently highlighted the exceptional customer support offered by Emotive. Many reviewers express gratitude for the guidance received during the onboarding process, emphasizing the helpfulness and professionalism of their dedicated Customer Onboarding Specialists. Additionally, users appreciate the ongoing support from the team as well as their prompt responses to queries or issues encountered.

Confusing and Complicated Software: Some users have found Emotive's software to be confusing and complicated, especially when first starting out. While they were able to navigate it more easily with the help of the Emotive team, this initial difficulty was a common issue mentioned by reviewers.

Compliance Issues: Several users reported major compliance issues with Emotive, stating that these problems put them at legal risk. This concern about compliance was raised by multiple reviewers, indicating a significant area of improvement for the platform.

Segment Logic and Technical Issue Resolution: Dissatisfaction with the segment logic and a lack of transparency in resolving technical issues were also mentioned by some users. They felt that these aspects needed improvement in order to enhance their experience with Emotive.

Emotive has become a favored platform for setting up SMS campaigns and gathering valuable data, according to satisfied users. The software's user-friendly interface allows businesses to respond to customer queries in real-time, fostering personalized and natural conversations. Users appreciate Emotive's ability to facilitate two-way conversations that feel authentic, effectively bridging the gap between businesses and customers. By leveraging Emotive, businesses can not only increase awareness but also cultivate brand loyalty through well-executed SMS campaigns. This powerful tool enables businesses to reach customers instantly, resulting in faster click-to-order conversions. Furthermore, Emotive empowers businesses to meet their customers where they are by providing a convenient and immediate way to engage with them. Leveraging Emotive's capabilities, businesses can effectively grow their SMS 1st party data, laying the foundation for more targeted and successful marketing campaigns. Users value Emotive's seamless integration of SMS campaigns, which enhances the overall user experience. With the ability to message mobile users directly, businesses are able to boost conversions and capture the attention of their audience in new and impactful ways. By offering text support, a feature that many companies do not provide, Emotive enables businesses to differentiate themselves from their competitors. Users are keen on engaging their existing customer base with less transactional content while providing opportunities for questions to be answered via SMS. Through Emotive, businesses can foster meaningful connections with their customers by delivering personalized support and experiences through text messaging.

Emotive accelerates the e-commerce revenue funnel with two-way conversational texting, helping users to build contact lists, drive traffic and sales, and make payments frictionless.

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

Free

Essentials

Standard

Premium

Intuit Mailchimp

Emotive.io

SMS Marketing

Likelihood to Recommend

317 Labs, Inc. d/b/a Emotive

Emotive Mobile Conversations: Text Customers from Anywhere

With the ability to connect with subscribers from wherever you are, a better way to build meaningful relationships is officially at your fingertips. Respond to customers on-the-go with Emotive Mobile Conversations.

Shopify

Shopify Plus

Aircall

Attentive Mobile

Postscript

CEO (Chief Executive Officer)

Emotive.io 2023-07-19 16:42:41

COO (Chief Operating Officer)

Emotive.io 2022-10-07 16:03:12

Asana

Slack

Ecommerce & Digital Marketing Director

Emotive.io 2022-09-29 10:06:00

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Emotive

We offer a wide array of mid-to-high end fire pits, patio furniture, patio heaters, fireplaces, umbrellas, and more - all online since 2007. We have always valued our customer interactions and made the investment into text messaging both for sales and customer service reasons back in 2020, first with Postscript and then with Emotive. Postscript performed quite well, but it was a bit expensive and their management team wasn't really helping us progress further, so we decided to make the switch to Emotive.io. They had much better pricing and, what seemed to be, a fairly competitive platform that integrated quickly into our site. 

At the beginning, Emotive was helpful and worked to get our account online. And that's about where they stopped...although we had access to the platform and made efforts to improve our text campaigns, our signup list remained flat month after month. Within 9 months of service, we couldn't even add 2000 new subscribers! This caused us to look at other competitors in the SMS space that could push better results. 

That's when we found Attentive! Wow, they are night and day! We've gotten more new subscribers with Attentive in 60 days than we did in 9 months with Emotive!! Clearly we made the right switch!

What really bothers me is that our account is still active and Emotive will not make arrangements to exit the agreement, even though the account performs terribly. I reached out to them and asked for accommodation, but none was given. The told me it was their "right" to enforce the agreement despite the poor performance and they will not budge. 

That's fine, we understand Emotive's position. We will make sure to let all perspective SMS buyers know that Emotive was an absolute waste of time and money. 

My recommendation to you is to SKIP Emotive. Poor customer service and even worse results. Check out Attentive. They were half the price and performed 10x better!

Poor performance
Poor management
Poor ROI
Poor results

SMS
MMS
Marketing automation
Customer Service

Lackluster results
Bad management experience
Unrealized revenues due to poor account performance

We used Emotive.io for our SMS marketing -- from signups to opt-in, to segmented broadcast messages, to automated conversations. We used integrations with Shopify, JustUno, Klaviyo, and Gorgias.

Our first account manager was responsive
Our first account manager was knowledgeable
At the time, Emotive features were competitive.

After investing many hours to build segmented automated flows, in my experience, the flows did not work and tech support was unable to diagnose them.
The responsive team we had was replaced with a new team that was indifferent to our issues. This included our Account Manager and her superior. Customer Support was responsive but unable to correct the technical problems.
It appeared the company was experiencing churn. High turnover. Apathy.
We initially saw growth in options and sales . Over several months, growth stagnated.

Automations
Integrations
A team committed to your success.

Starting with 0, we initially benefitted greatly from the boost SMS marketing provided.
The integration with Gorgias was convenient and reduced support time/resources.

We utilize Emotive.io as our sole SMS marketing partner to reach customers via text message. Before bringing on Emotive, the only CRM channel that was being utilized for the D2C was email marketing which was starting to experience a downshift in engagement due to the overcrowding of sales emails that customers tend to receive on a daily basis.

Price
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Postive ROI
Increase in traffic
Increase in Sales

Emotive

Overview

What is Emotive?