Name: Findify Personalization in Less Than 2 Minutes
Uploaded: 2020-10-06T15:02:26.000Z
Duration: 1 min 52 s
Description: Findify personalization in under two minutes?

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### AI and Machine Learning
Users consistently praise Findify / Maropost Search Cloud's AI and machine learning capabilities for enhancing search functionality and driving business growth. The AI-backed search feature is lauded for its ability to adapt and improve over time, providing personalized recommendations and improving the overall user experience. Despite some users expressing a desire for faster product data synchronization and additional machine learning capabilities, the general sentiment remains positive towards the platform's AI and machine learning functionalities.

### User Experience and Interface
Users appreciate the AI-backed search function of Findify / Maropost Search Cloud, noting its ability to continuously learn and improve search results. The platform's user-friendly product filtering system has also been highlighted as a key factor in enhancing the overall user experience. While some users find the cost slightly high, many still consider it manageable for businesses of various sizes. In general, Findify / Maropost Search Cloud is recognized for its positive impact on user experience and interface functionality, with users expressing satisfaction with the improvements it brings to their eCommerce operations.

### Personalization and Recommendations
Users appreciate Findify / Maropost Search Cloud for its ability to deliver tailored recommendations to customers, enhancing their shopping experience. The platform's personalized approach is seen as a valuable asset in driving customer engagement and satisfaction. While some users have noted areas for improvement, the consensus leans towards acknowledging the strength of Findify / Maropost Search Cloud in providing personalized recommendations that cater to individual preferences.

### Analytics and Insights
Users generally praise Findify for its robust analytics and insights capabilities. The platform's analytics tool is highlighted for its ability to provide valuable insights into search terms that yield no results, popular and unpopular search queries, and other essential data points. Customers appreciate the simplicity and effectiveness of the Merchant Dashboard, which allows for easy management of features like synonyms, product pinning, and smart collections. The consensus among users is that Findify's analytics tool is a valuable asset in optimizing search functionality and enhancing the overall customer experience.

### Customer Support and Service
Users consistently highlight the exceptional customer support and service provided by Findify / Maropost Search Cloud. They appreciate the fast response times, knowledgeable staff, and the helpful assistance received in resolving any issues. The dedicated support team at Findify / Maropost Search Cloud is commended for their thorough explanations, proactive planning, and effective problem-solving approach, ensuring a smooth integration process and ongoing support. Customers express confidence in the platform's ability to enhance their overall customer experience and drive sales, attributing much of this success to the reliable customer support and service offered by Findify / Maropost Search Cloud.

Adaptability and Responsiveness: Users have consistently praised Findify for being a collaborative partner that is adaptable and responsive to their requests. Several reviewers have mentioned that Findify's willingness to accommodate specific business needs has made them feel supported and valued. This adaptability has allowed users to optimize their business processes, resulting in time and cost savings.

Powerful Search Function: Many reviewers have expressed satisfaction with Findify's search function, describing it as highly effective in converting searches into sales. Users appreciate that the search feature continues to learn and improve over time, providing more accurate results. The success of the search function has been attributed to its advanced AI-driven capabilities, which enhance the overall customer experience.

Excellent Customer Support: Despite being located in different time zones, users have consistently praised Findify's support team for prompt responses and active assistance. Reviewers commend the support team for promptly addressing any issues or concerns they may have had. This level of customer support contributes to an improved user experience, allowing businesses to effectively utilize Findify without interruption or delays.

Slow Loading Times: Some users have mentioned that the loading times for the pinning function and product sync in Findify can be slow. This may impact the efficiency of the software and cause frustration for users.

Price Increase: Several reviewers have expressed dissatisfaction with the increase in the price of Findify. This has made it difficult for some users to access the software, potentially limiting its availability to a wider customer base.

Compatibility Issues: One user reported a negative experience where downloading Findify caused issues with Shopify's internal search function. While this was only mentioned once, it highlights a potential compatibility problem that could affect other users as well.

Findify has proven to be a valuable tool for users looking to optimize their online stores and improve the overall user experience. Users have reported significant improvements in conversion rates and decreased bounce rates by leveraging Findify's recommendations function, search customization, VM functionality, and analytics. The AI-backed search function constantly learns and adapts, delivering better search results and an enhanced user experience. 

One of the powerful features of Findify is the ability to use two-way synonyms, which enables users to quickly identify and translate Australian slang into customer language. This feature has been particularly beneficial for users in reaching a wider audience and improving customer engagement. Additionally, implementing categorization and filters with Findify has significantly enhanced the user experience, resulting in improved conversion rates. Users appreciate how Findify effectively organizes a large variety of products, making it effortless for customers to search and find exactly what they need.

The fast and efficient search functionality in Findify has been highly regarded by users. They have found that it provides quick results, allowing customers to find desired products without any hassle. By receiving personalized customer recommendations through Findify, users have saved time and effectively managed their collections. The smart search feature and personalized experience offered by Findify have also contributed to reducing the overall time required for managing collections. Overall, Findify has emerged as a reliable solution for users seeking to enhance their on-site search engine capabilities while improving the overall user experience.

Findify is an e-commerce search & navigation solution that uses data science to increase conversion rates for merchants. It was acquired by Maropost in the summer of 2022, and is now also known as the Maropost Search Cloud.

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Maropost Merchandising Cloud
Formerly Retail Express + Findify

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What is Maropost Merchandising Cloud?