Zoom Workplace Review
January 02, 2025

Zoom Workplace Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Video Webinar
  • Zoom Scheduler

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace to help the chapters of our organization be able to hold meetings and offer assistance to them by having access to setting up their accounts and meetings. This is a very wide scope and big part of our organization in keeping our members connected from all around the world.

Pros

  • Accessibility
  • Sustainability
  • Different forms of communication
  • Automated reminders and setting up of meetings
  • Ease of use

Cons

  • Pre-set settings
  • Integration of LMS
  • Setting date and time on another platform that will transfer the correct date
  • Organized collaboration
  • Cost savings for headquarters and chapters
  • New features constantly and improvement
  • Cisco Webex DX80 (discontinued)
Ease of access and more settings available to all users. Also allows us to create individual meetings under our umbrella and be able to provide assistance to them from headquarters.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

This helps in an organization with multiple employees and chapters to be able to create their own meetings and have complete control over the individual settings. Having a calendar integration helps our organization stay organized and have all of our meetings in one place. We use this feature on a daily basis to schedule staff meetings and give that feature to our chapter leaders and attendees.

Zoom Workplace Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Business SMS/External Messaging
10
Voicemail Transcription
8
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
9
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
9

Comments

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