Blackbaud eTapestry

This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.

In my opinion, if you are considering Blackbaud eTapestry, run!! Not only is the program outdated with overpriced training, but their customer service is terrible. We have had Blackbaud eTapestry since 2012. I took over as Executive Director in 2022 and quickly realized we needed a new system. My bookkeeper called and was told we could cancel anytime. We adopted a new system, and then went to cancel Blackbaud eTapestry. We were told that they never said that we could cancel and they don't have month to month contracts. We are locked in to a renewal that we didn't consent to for 3 years and nearly $18,000!!! There is no way to cancel now and we have not used the product in months.

I believer Blackbaud eTapestry is well suited for small to mid-level organizations. It is not as robust as some of the larger donor databases and CRMs, but if you only need the gift history/contact information, Blackbaud eTapestry gets the job done. Data can be exported for use in other programs as well, to fill any gaps.

Blackbaud eTapestry is a fantastic program for small organizations. The functionality is easy to use. All fields can be customized and affiliations can be created for ease of queries and reporting. It is well suited for organizations that have 10,000 records or less. If you are looking at tracking education related information, such as student information and not fundRaising related, this is not the program for you. It is strictly a fund development and fundRaising database that houses pertinent donor information versus activity tracking. Fields are customizable, and that is fantastic, depending on what you intend on doing with the information. If you are considering Blackbaud eTapestry to do social interactions, find emails and coduct wealth screenings, do not trust all the information you receive back. We found that the email and social finders were not accurate, and neither were the wealth screenings. For some constiuents it worked, but the vast majority, we were better off contacting the donor and gathering information that way.

If you are an organization with less than 10,000 constituents, eTapestry is the program for you. It is easily managed for small nonprofits and the support for technical issues is good. Blackbaud has a whole online knowledgebase and educational videos to help you learn what would be best for your organization.