Love everything about this tool!
Rating: 10 out of 10
September 01, 2022
E​
Vetted Review
Verified User
1 year of experience
- Reducing time to error resolution
- Improving website navigation
- Increasing customer satisfaction and conversion rate
Overview
What is Glassbox?
Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the…
Learn from top reviewers
Real-time Data Export and Analysis
I'm an FSI digital analyst, and for our company one of Glassbox's most valuable features is the ability to export all interaction data in real-time and cross-analyze that data...
Verified user
Director
3 years of experienceGreat tool - and they are adding new features all the time
We use Glassbox to understand where and why our customers are leaving our site due to experience issues or technical ones. The AI features that Glassbox has makes it very easy...
Luigi saracino
Analyst - Product Management
Global Digital Analytics Product Owner
Nespresso
5 years of experienceBuilt in VOC which is adds a great deal of value
Glassbox's VoS feature has basically transformed the way our company handles customer feedback. It allows us to address feedback based on its significance, irregardless of con...
Unmatched Customer Experience Analysis
Our company uses Glassbox primarily for customer experience analysis. We track every user interaction on our site, from clicks and scrolls to form submissions and page navigat...
Great for single tenant requirements
As an FSI, security and risk are a priority for us. First of all, Glassbox provides an environment that meets our stringent security needs by being the only platform to guaran...
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Pricing
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What is Glassbox?
Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Glassbox?
Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.
Glassbox Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: AI-powered recommendations
Results and Analysis Features
- Supported: Click analytics
- Supported: Scroll maps
- Supported: Conversion tracking
- Supported: Goal tracking
- Supported: Funnel Analysis
- Supported: Session Recording and Replay
- Supported: User Segmentation
Mobile Capabilities Features
- Supported: Responsive Design for Web Access
- Supported: Mobile Application
- Supported: Dashboard / Report / Visualization Interactivity on Mobile
- Supported: Mobile App Analytics
Security and Administration Features
- Supported: GDPR compliance
- Supported: Secure web hosting
Additional Features
- Supported: Augmented Journey Map
- Supported: Anomaly detection
- Supported: Clickmap
- Supported: Crash Analytics
- Supported: Struggle score
- Supported: Root cause analysis
- Supported: Dynamic struggle score
- Supported: Behavior analytics
Glassbox Integrations
Glassbox Competitors
Glassbox Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Americas, EMEA, APAC |
| Supported Languages | All languages |
Glassbox Downloadables
Frequently Asked Questions
Reviewers rate Responsive Design for Web Access and Mobile Application and Click analytics highest, with a score of 9.9.
The most common users of Glassbox are from Enterprises (1,001+ employees).
Glassbox Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 80% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 6)
Really amazing
Rating: 10 out of 10
September 07, 2022
Vetted Review
Verified User
1 year of experience
- Journey mapping
- Business flows
- Session replay
- Interaction maps
Perfect for analyzing users' behavior in real time
Rating: 10 out of 10
August 31, 2022
Vetted Review
Verified User
2 years of experience
- User behavior understanding
- More high quality traffic
- Better website look and feel
Easy to use and powerful tool
Rating: 10 out of 10
August 25, 2022
Vetted Review
Verified User
2 years of experience
- Website optimization
- Increasing conversion rate
- Provide business insights to internal teams
A tool any company should have in it’s CX stack
Rating: 10 out of 10
August 24, 2022
Vetted Review
Verified User
1 year of experience
- Increase conversion rate
- Improve sign up flow
- Product offering improvement