Glassbox Reviews & Ratings 2025

Q: What are Glassbox's top competitors?

Quantum Metric , Fullstory , and Contentsquare are common alternatives for Glassbox.

Overview

What is Glassbox?

Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the…

Learn from top reviewers

Real-time Data Export and Analysis

Rating: 10 out of 10

September 20, 2024

Vetted ReviewVerified User

I'm an FSI digital analyst, and for our company one of Glassbox's most valuable features is the ability to export all interaction data in real-time and cross-analyze that data...

Verified user

Director

3 years of experience

Great tool - and they are adding new features all the time

Rating: 10 out of 10

September 20, 2024

Vetted ReviewVerified User

We use Glassbox to understand where and why our customers are leaving our site due to experience issues or technical ones. The AI features that Glassbox has makes it very easy...

Luigi saracino

Analyst - Product Management

Global Digital Analytics Product Owner

Nespresso

5 years of experience

Built in VOC which is adds a great deal of value

Rating: 10 out of 10

August 15, 2024

Vetted ReviewVerified User

Glassbox's VoS feature has basically transformed the way our company handles customer feedback. It allows us to address feedback based on its significance, irregardless of con...

Acharya Bhoomica

Employee - Customer Service

CX Owner

Blue Shield California

4 years of experience

Unmatched Customer Experience Analysis

Rating: 10 out of 10

August 15, 2024

Vetted ReviewVerified User

Our company uses Glassbox primarily for customer experience analysis. We track every user interaction on our site, from clicks and scrolls to form submissions and page navigat...

Karina Lopez

Employee - Engineering

DevOps

Discover

5 years of experience

Great for single tenant requirements

Rating: 10 out of 10

July 16, 2024

Vetted ReviewVerified User

As an FSI, security and risk are a priority for us. First of all, Glassbox provides an environment that meets our stringent security needs by being the only platform to guaran...

Avi Bigelman

Manager - Quality Assurance

QA Manager

ONE ZERO

3 years of experience

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Pricing

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Glassbox

N/A

Unavailable

What is Glassbox?

Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Modern Frontend Monitoring and Product Analytics LogRocket combines session replay, performance monitoring, and product analytics, to enable software teams to create the ideal product experience.

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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

9.7

Avg 7.5

9.9
Responsive Design for Web Access
(44) Ratings
Web design aimed at producing easy-to-read sites across a range of different devices.
9.9
Mobile Application
(43) Ratings
A dedicated app for iOS and/or Android.
9.4
Dashboard / Report / Visualization Interactivity on Mobile
(44) Ratings
In-app dashboard reports and data visualization.
9.5
Mobile App Analytics
(44) Ratings
Analytics based on real-time user mobile access.

Results and Analysis

Tools that allow users to evaluate the results of website optimization tests (e.g. A/B, A/B/n, multivariate, and split URL tests), or view visitor interaction with webpages and specific site elements.

9.6

Avg 9.3

9.9
Click analytics
(45) Ratings
Click analytics reports display how many clicks certain page elements receive and provides visitor engagement insights.
9.4
Scroll maps
(44) Ratings
Scroll maps display how far down the page users scroll.
9.4
Conversion tracking
(44) Ratings
Enables users to set up and customize conversion funnels to track site visitors' journeys and determine areas that see the most visitor drop-off.
9.5
Goal tracking
(44) Ratings
Enables users to set up key website/mobile performance metrics on their landing pages and track them.
9.9
Funnel Analysis
(45) Ratings
Maps and analyzes the steps taken by visitors towards a conversion point on a website or app.
9.5
Session Recording and Replay
(45) Ratings
Session recording and replay features allow users to analyze visitor behavior on one particular webpage.
9.5
User Segmentation
(45) Ratings
Creates user segments based on demographics, location, preferences, and past behavior.

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Product Details

What is Glassbox?

Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.

Glassbox Features

Show Unsupported Features

Customer experience management Features

Supported: Product usage analytics
Supported: Customer experience profiles
Supported: Customer experience dashboard
Supported: Customer journey mapping
Supported: AI-powered recommendations

Results and Analysis Features

Supported: Click analytics
Supported: Scroll maps
Supported: Conversion tracking
Supported: Goal tracking
Supported: Funnel Analysis
Supported: Session Recording and Replay
Supported: User Segmentation

Mobile Capabilities Features

Supported: Responsive Design for Web Access
Supported: Mobile Application
Supported: Dashboard / Report / Visualization Interactivity on Mobile
Supported: Mobile App Analytics

Security and Administration Features

Supported: GDPR compliance
Supported: Secure web hosting

Additional Features

Supported: Augmented Journey Map
Supported: Anomaly detection
Supported: Clickmap
Supported: Crash Analytics
Supported: Struggle score
Supported: Root cause analysis
Supported: Dynamic struggle score
Supported: Behavior analytics

Glassbox Integrations

Glassbox Competitors

Glassbox Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	No
Supported Countries	Americas, EMEA, APAC
Supported Languages	All languages