Highrise CRM (discontinued)

If you are an enterprise organization with a massive budget for sales software, go with Salesforce. Highrise simply won't be robust enough for your large sales team. However, if you're a small to medium-sized business needing a CRM that's agile and constantly updated, go with Highrise. It's very simple to use and there's no real need for user training.

I am not familiar with other contact management systems; before Highrise, we used a paper rolodex. But for our purposes, which have certainly changed over the last several years, we've been able to adapt Highrise to our needs. We've changed our tagging protocol - now, for example, we have social media tags, so I can narrow a contacts search down by contacts who have Facebook, Twitter, Pinterest, etc. And we've added fields in the Contact Info so that we can include links to those pages when they exist, and you can click on it to go directly to those pages. It definitely meets our needs, though we are a fairly small marketing department, under 50 employees who utilize Highrise, and probably far fewer who use it frequently. Particularly with the tagging system, I could see a large number of users creating useless and overwhelming numbers of tags.

It is not accounting friendly at all. It would be nice if it were able to show some accounting features. Status features would be nice as well. It is difficult to see who is active or not. Color coding would be helpful for categorizing clients.

Highrise might not be perfect for a company that needs a robust database with many historic data points. For example, a nonprofit looking for a donor database might need to look elsewhere. I also don't think it's as robust as the industry leader, SalesForce.