Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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### Managed Service Providers (MSP
Users consistently highlight SuperOps.ai's managed service providers (msp) capabilities as a key strength of the platform. They appreciate the platform's ability to centralize various tools and functionalities into a single, user-friendly interface, eliminating the need to juggle multiple systems. The platform's comprehensive features, such as ticketing, invoicing, and project management, cater well to the needs of both small and larger MSPs, offering a versatile solution for optimizing IT support operations. Additionally, users find the integration with accounting software like Xero to be a time-saving feature that enhances efficiency in managing inventory and pricing updates. The positive feedback regarding SuperOps.ai's managed service providers (msp) functionality underscores its value in simplifying and enhancing IT service providers' operations.

### Client Management
Users generally praise SuperOps.ai's comprehensive client management capabilities. The platform's ability to provide a holistic overview of clients in one place has been well-received, leading to improved client satisfaction. However, some users have expressed concerns about certain limitations, such as the need for enhancements in the client portal functionality to better share ticket and project work details with clients. Despite these minor drawbacks, SuperOps.ai's client management features have proven to be effective in streamlining operations and enhancing communication with clients.

### Support Operations
Users generally find SuperOps.ai's support operations capabilities to be a strong point. They appreciate the platform's ease of use, intuitive interface, and real-time monitoring features that simplify IT processes and enhance productivity. While some users have highlighted the lack of proper onboarding materials as a drawback, the overall consensus is positive regarding the platform's ability to streamline workflows, track customer requests, and improve team performance. SuperOps.ai's support team's responsiveness and the platform's automation tools are particularly praised for their contribution to optimizing IT support operations.

### Remote Monitoring and Management
Users generally appreciate SuperOps.ai's comprehensive remote monitoring and management capabilities. The platform's remote monitoring and management features have been praised for their effectiveness in monitoring assets, ensuring software updates, and preventing asset overload. Users find the RMM tool user-friendly, with a web-based interface that simplifies monitoring tasks and provides valuable insights through custom alerts. Additionally, the platform's integration with Splashtop for remote access has been highlighted as a valuable asset, although some users have expressed a need for better documentation in this area. Despite minor concerns, SuperOps.ai's remote monitoring and management functionalities have proven to be reliable and efficient, garnering positive feedback from users across various MSP settings.

### Asset Monitoring
Users generally praise SuperOps.ai for its robust asset management capabilities. The platform's asset monitoring functionality is highly regarded for providing detailed insights and facilitating easy access to essential information. Reviewers appreciate the simplicity of monitoring assets and the ability to ensure software compliance effortlessly. Despite some minor concerns, such as the lack of documentation for certain integrations, users find SuperOps.ai's asset monitoring to be a valuable feature that streamlines their operations effectively.

### Customization and Configuration
While some users appreciate the simplicity and web-based nature of SuperOps.ai's customization and configuration features, others express concerns about certain functionalities. The ability to create custom alerts and color-coded tickets based on user preferences is well-received, enhancing the overall user experience. However, there are reported issues with the reset of settings tabs and the display of information fields in tickets, indicating room for improvement in streamlining the customization and configuration processes for a more efficient user experience.

### Technical Support and Customer Service
Users consistently praise SuperOps.ai's technical support and customer service responsiveness and effectiveness. They highlight the platform's quick and knowledgeable support team, which is easily accessible through chat, email, and phone. Reviewers appreciate the value for money compared to competitors, especially for non-profit organizations. The clear roadmap and active engagement with users indicate a commitment to continuous improvement in service delivery. Additionally, the platform's ability to deploy to a large number of assets quickly and its flexible policy management options are noted as strengths that enhance the overall customer service experience.

### Ticketing Systems
Users generally appreciate SuperOps.ai's ticketing system functionality. Reviewers have highlighted the system's ability to automatically color code tickets based on user settings, allowing for quick identification of priority tasks. However, some users have expressed concerns about the lack of option to add user signatures to tickets, which could impact proof of delivery for clients in small to medium enterprises. Despite some minor drawbacks, SuperOps.ai's ticketing system seems to offer a comprehensive solution for managing tickets efficiently.

SuperOps is a comprehensive RRM and PSA software that offers a range of valuable use cases for MSP companies. Users have praised SuperOps.ai for automating time-consuming tasks such as server checking, updating, and restarting, saving them countless hours of manual work. The asset management feature in SuperOps simplifies the process of managing and performing tasks on assets, ensuring that they are always patched and equipped with the necessary software. By using SuperOps, MSPs gain a holistic overview of all their clients, leading to enhanced client satisfaction.

SuperOps also excels in automation capabilities. The scripting module within the platform is user-friendly and efficient, making software installation automation seamless. Additionally, according to one reviewer who has tested various platforms, SuperOps offers the best ticket automation module available. This allows users to streamline and automate user support, maintenance tasks, remedial actions, and invoicing processes so they can focus on developing new solutions and services.

Another key benefit of SuperOps is its simplified patch management for small to medium enterprises. This ensures that all devices are kept up to date without restrictive contracts. Furthermore, the integration with anti-virus programs and Splashtop remote access enhances end-user experience while enabling support staff to save time by avoiding instructions for end-users to download and install remote control programs.

Users have found SuperOps to be an essential tool for managing customers and contracts, monitoring assets, tracking tickets and worklogs all in one place. Its reliable ticketing and invoicing solution makes it particularly beneficial for smaller-scale MSP setups. For programmers, SuperOps offers a resourceful API enabling them to build their own systems for clients. From remote IT work such as patch management to general RMM tasks like client device monitoring and reporting, SuperOps proves to be an invaluable asset.

SuperOps stands out among its competitors due to its user-friendly interface and seamless functionality. Customers appreciate its fast learning curve for workflows, ticket resolution, and asset tracking. Clients have experienced the convenience of automated processes, reducing the need for manual intervention. With SuperOps, businesses can streamline operations, increase efficiency through integrations and added functionality, and solve automation challenges while improving responsiveness to client needs.

Intuitive Interface: Users appreciate the modern UI and find SuperOps.ai easy to navigate and use. The intuitive interface is highlighted as a major advantage, with multiple reviewers stating that it sets SuperOps.ai apart from other tools.

Responsive Customer Support: The customer service and tech support of SuperOps.ai are highly praised for their fast response times and helpfulness. Reviewers consistently mention the support team's responsiveness and knowledge about the product, highlighting their kindness, understanding, and expertise.

Easy Setup: Many users found SuperOps.ai easy to get started with, as it only took a few minutes to set up everything they needed. The painless onboarding process and well-guided trial period are mentioned by several reviewers who appreciated the ease of access and setup.

Missing Basic Features: Some users have mentioned that SuperOps is still new and needs some polishing. They have pointed out that basic features such as bulk editing and public notes are currently missing, which can be a limitation for their workflow. However, they acknowledge that the team is working on implementing these features.

Client Portal Functionality Needs Improvement: One user has criticized the client portal functionality, stating that it needs improvement in order to effectively share ticket and project work details with clients. They believe that enhancing this functionality would reduce the need for manual updates and improve communication with clients.

Cluttered Display of Information Fields: The display of information fields in the 'Additional properties' section of tickets was mentioned as an area that needs further work to reduce clutter. According to one user's suggestion, only fields with information should be displayed to make it more organized and easier to navigate.

Standard (PSA only)

Standard (RMM only)

PRO (Unified Basic )

Super (Unified Advanced)

Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and  IT professionals to help them grow their business.

Core

Team

MSP - Pro

MSP - Power

MSP - Growth

IT Department - Professional

IT Department - Expert

IT Department - Master

SuperOps.ai

Remote Monitoring and Management

Product Demo - Contracts & Invoicing in SuperOps.ai

A quick walkthrough demo of the unified PSA-RMM solution from SuperOps.ai

Information Technology & Services

Likelihood to Recommend

Usability

Monitoring Tasks

Management Tasks

Remote monitoring

Patch Management

Policy-based automation

Say no to boring MSP software. Say hello to SuperOps.ai

SuperOps.ai is the only PSA-RMM platform powered by intelligent automation and thoughtfully crafted for the new-age MSP. The platform also helps MSPs manage their projects, clients, and IT documents from a single place. This platform combines:

PSA
RMM
IT documentation
Project management
and more

#msp #managedserviceprovider #itservices

Monitoring of network operational activities through the use of remote devices known as monitors or probes

Network device monitoring

Monitor the real-time performance and health of devices on your network

Activity Monitoring

The product's ability to monitor the activity of individual users, devices, or other entities.

Agentless Monitoring

The product’s ability to monitor devices without installing agent software on the device.

Various tasks required to keep systems running smoothly

Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

Policy-based management is an administrative approach  used to simplify the system management by drafting rules to deal with common situations

Application Performance Management

Application performance management software monitors software to ensure performance and availability

Virtualization monitoring

Allows for monitoring of virtual applications and servers

IT Asset Discovery

Discovery of hardware and software assets on the network

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote access auditing

The product's capability to track and manage remote access sessions. It may also be able to terminate sessions, capture recordings, or generate summary reports.

ConnectWise PSA

N-able MSP Manager

SuperOps.ai 2025-03-18 08:08:38

Upland PSA

MSP360 Backup

Managed

Pax8

SuperOps.ai 2024-07-18 20:37:09

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Remote Monitoring and Management Software

We tried using SuperOps.ai for IT management, but it was a huge disappointment. In my opinion, the platform is unreliable, buggy, and lacks proper support. In my experience constant downtime and missing features made it impossible to manage our operations efficiently. Instead of solving business problems, I feel it created more headaches. Definitely not a solution we can recommend.

Unreliable uptime – Frequent outages disrupt operations.
Poor support – Slow response times and unhelpful assistance.
Limited integrations – Lacks compatibility with key third-party tools.
Buggy interface – Glitches make navigation frustrating and inefficient.
Downtime all the time

Wasted time and resources – Constant troubleshooting reduced productivity.
Loss of revenue – Downtime and system failures disrupted client services.
Increased operational costs – Had to invest in alternative solutions due to platform issues.
Negative client impact – Poor performance damaged trust and credibility with customers.

N-able MSP Manager, Syncro, Atera, ConnectWise PSA and Pulseway

SuperOps.ai helps us streamline our RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) automations in ways other vendors in the MSP space haven't always considered. We firmly believe in the synergy an all-in-one platform creates, and SuperOps.ai really shines when taking advantage of both RMM and PSA. They are constantly pushing both quality of live updates, reworks of existing features, and net-new features to their platform across RMM and PSA at a speed the legacy players could only dream of.

RMM automations
Innovative multitasking via tab layout
Scripting outputs and feedback
Pace of development
Accessibility of staff, support, and community
Contract mangement

Tax collection
Invoicing rules
Sales automation and CRM integration

Has cut manual ticket routing by 50%
Cut billing errors
Ensured time tracked automatically made it on an invoice

SuperOps.ai

Overview

What is SuperOps.ai?