Giftbit is Very Easy and Offers Good Support
- The platform is very easy to use. I can order and send a gift card in about a minute.
- The support is excellent. The only trouble I had involved getting my logo to display properly in the email sent from Giftbit. Their support team was responsive and had my issue fixed within 24 hours.
- The pricing is very fair, especially given how easy the product is.
Cons
- I found the whole process of setting up the templates cumbersome. That said, once it was done (and I had good help from support), everything was seamless.
- It's not as easy as I'd like it to be to see who I sent gift cards to recently. The "Orders" dashboard doesn't show the recipient's name, email address, or whether they've opened/redeemed their gift card. You have to click on each record to get that info, or you have to search for a specific customer. I'd like to be able to scan the dashboard and know who's done what at the bird's eye level.
- Ease of use
- Support
- Selection of gifts
- Pricing
- Offering the gift cards definitely drove the number of appointments set. I was advertising in a trade journal, so I was hitting the right targets, but the gift card helped drive bookings.
- The downside is that I had a pretty large percentage (about half) that were not serious buyers but rather "gift card hunters." This has nothing to do with Giftbit but it's a factor in my consideration of future advertising. Given that I was offering a $50 gift card for the meeting, the gift cards added up to a sizable portion of my ad budget.
- If I'm going to offer a gift card, I'm going to use Giftbit.