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Blackbaud eTapestry

Blackbaud eTapestry

Overview

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage…

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Learn from top reviewers

In our opinion, Unethical practices and poor customer services

Rating: 1 out of 10
May 22, 2025
Vetted ReviewVerified User
We used Blackbaud eTapestry for our Donor Management system for our organization since 2012.
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Marnel Sexton
Director - Marketing
Executive Director
Acres of Hope
Blackbaud eTapestry2 years of experience

A helpful resource for your whole team!

Rating: 8 out of 10
May 19, 2025
IncentivizedVetted ReviewVerified User
We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this...
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Brittany Beltz
Project Manager - Other
Assistant Director of Annual Giving and Stewardship Manager
The University of Findlay
Blackbaud eTapestry3 years of experience

good for small to mid-sized organizations

Rating: 7 out of 10
August 13, 2024
Vetted ReviewVerified User
We used Blackbaud eTapestry as our donor database - we kept contact information and history on individual and organizational records, we tracked our donations (monetary, gifts...
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Verified user
Administrative Assistant
Blackbaud eTapestry2 years of experience

Blackbaud eTapestry, your detailed overview of the good, the bad and the ugly.

Rating: 8 out of 10
January 24, 2024
IncentivizedVetted ReviewVerified User
We use Blackbaud eTapestry in our day to day fundraising activities. We use it to store supporter information, document donations, run queries and reports, compose and send co...
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Karen Tuecke
Executive - Professional Services
Partner in Mission
Sisters of the Presentation of the Blessed Virgin Mary
Blackbaud eTapestry10 years of experience

eTapesty for all your nonprofit needs in fund development.

Rating: 5 out of 10
January 16, 2024
Vetted ReviewVerified User
We use Blackbaud's eTapestry on a daily basis to track and record information about our constituency. The eTapestry program is ideal for a small organization such as ours. It ...
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Karen Tuecke
Executive - Other
Partners in Mission for Development
Sisters of the Presentation of the Blessed Virgin Mary
Blackbaud eTapestry5 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $115 per month Usage based per constituent record
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Product Details

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.

Blackbaud eTapestry Videos

Blackbaud eTapestry Fundraising Software
Introduction to Blackbaud eTapestry Complete

Blackbaud eTapestry Integrations

Blackbaud eTapestry Competitors

Blackbaud eTapestry Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Ireland, Canada, Australia

Blackbaud eTapestry Downloadables

Frequently Asked Questions

Blackbaud eTapestry starts at $115.

Bloomerang, DonorPerfect, and Bonterra Salsa are common alternatives for Blackbaud eTapestry.

Reviewers rate Reporting and data visualization highest, with a score of 4.1.

The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

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(1-2 of 2)

A helpful resource for your whole team!

Rating: 8 out of 10
Incentivized
May 19, 2025
BB
Brittany Beltz
Assistant Director of Annual Giving and Stewardship Manager
The University of Findlay (Education Management, 201-500 employees)
Vetted Review
Verified User
Blackbaud eTapestry
3 years of experience
View profile
Use Cases and Deployment Scope
We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.
Pros
  • Provides information
  • Allows ease of reporting
  • Gives a variety of information
Cons
  • Some things are a little clunky to get through
  • The database is a bit antiquated
  • Price is always a factor we consider
Likelihood to Recommend
This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.
Blackbaud eTapestry Feature Ratings
Donor Database (5)
N/A
N/A
Constituent database
N/A
N/A
Constituent interaction tracking
N/A
N/A
Constituent relationship management
N/A
N/A
Donor and member portals
N/A
N/A
Automated workflows
N/A
N/A
Communications and Marketing (3)
N/A
N/A
Constituent engagement and marketing
N/A
N/A
Social listening
N/A
N/A
Digital advocacy enablement
N/A
N/A
Reporting and Analytics (3)
N/A
N/A
Reporting and data visualization
N/A
N/A
Predictive analytics
N/A
N/A
Wealth screening
N/A
N/A
Fundraising and Events (5)
N/A
N/A
Online donation options
N/A
N/A
Event registration and ticketing
N/A
N/A
Text and phone donations
N/A
N/A
Volunteer shift management
N/A
N/A
Mobile event check-in
N/A
N/A
Security and Platform (3)
N/A
N/A
Role-based user permissions
N/A
N/A
Mobile access
N/A
N/A
Integrations
N/A
N/A
Return on Investment
  • New fundraising opportunities discovered
  • Time saved researching
  • Good information repository
Usability
9
This product is fairly intuitive, and as I've mentioned previously, it contains relevant information that all members on the team can access to push forward in their interactions with their constituents. It has helped greatly in our reporting and allowing us easy access to the information that we need most.
Alternatives Considered
We use this suite of products in our entire division. It helps us with reports and donor management, and it is very helpful on a day-to-day basis. I enjoy the ease of use as well as the product offerings available. I would recommend using this in your development office.
Other Software Used
Users and Roles
10
We are the office of University Advancement. In our office, we have our Advancement Services folks primarily using this, but also our frontline fundraisers, annual giving, alumni, and other staff within the system using this product. It has been very useful for our team, and all of our new people learn it when they start.
Support Headcount Required
1
Business Processes Supported
  • Research
  • Reporting
  • Communication Noting
Innovative Uses
  • Searching for people
  • Creating unique reports for our needs
Future Planned Uses
  • Additional reporting
  • Additional research
Likelihood to Renew
9
We will likely continue with this product, as it has filled the needs that we have, and our team is used to the system.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We are always very price-conscious, but we need a product that would work for us and fit our needs. So usability is a very important factor.
Evaluation Lessons Learned
N/A, I think we did our research well.
Implementation Rating
9
Implementation was explained well to our team.
Implementation Details / Implementation Partner
  • Don't know
Change Management Lessons
Change management was a big part of the implementation and was well-handled
New systems are difficult but open communication is important.
Implementation Issues
  • Learning the system
Training Types Used
  • No Training
In-Person Training
0
NA
Online Training
0
They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.
Ease of Blackbaud eTapestry Training
They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.
Product Configurability
9
Just right for this type of product. It was not too limited nor too complex.
Configuration Lessons
Work through the training articles that are given and it’s fairly straightforward.
UI Customization
No - we have not done any customization to the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
We didn’t have any that I am aware of.
Support Rating
9
They answer any questions we may have.
Premium Support
No, we did not.
Bug Resolution
No
Exceptional Examples of Blackbaud eTapestry Support
When we were experiencing issues with reporting, the support team assisted us.
Easy Tasks
  • Reporting
Difficult Tasks
  • Some forms
Mobile Interface Availability and Impressions
No
Scalability
9
The product allows us flexibility and scalability for our team.
Reliability and Availability
10
It is nearly always available.
Performance
10
The system works fast and when it's down, it's not for long.
Ease of Integration
10
It was easily integrated into our systems. We had a whole blackbaud suite of products, so that made integrations much easier.
Systems Integrated With
  • NA
No other besides the RE systems.
Future Integration Plans
Not at the company any longer so I’m not sure.
Types of Integration
  • API (e.g. SOAP or REST)
N/A
Integration Lessons Learned
Be sure to ask questions if you are having troubles with the integration as certain steps may have been missed.
Pre-Sale Experience
10
They answered any questions or concerns we had. They were proactive communicators and got back to us when we had questions or concerns.
Post-Sale Experience
10
They continue to answer our questions quickly. As mentioned before, they were receptive when asked questions.
Professional Services
10
We didn’t use professional services.
Key Negotiation Points
N/A, not involved in that portion.
Contract Terms and Pricing Model
10
No, I would not change anything.
Dealing with Blackbaud
Communication is key. If you have questions, use the resources provided but if you still need help, reach out to support.
Upgrade Process
No
Upgrade Benefits
  • Ease of use
  • Service
Anticipated Benefits from Future Upgrades
  • Continued offerings
  • Faster speeds
Future Edition Upgrade Plans
No
Migrating Between Editions
No

The Good, Bad, and Ugly

Rating: 1 out of 10
Incentivized
August 15, 2014
Verified User
Employee in Other
Non-Profit Organization Management Company, 11-50 employees
Vetted Review
Verified User
Blackbaud eTapestry
2 years of experience
Use Cases and Deployment Scope
eTapestry was being used only by the Development department. It housed all of our donor contact information, in addition to, donations, volunteer hours, pledges, and monthly gifts. Aside from individual donors, it housed organization gifts as well and grants.
Pros
  • Capture donor information
  • Track donations
  • Track if an individual is a donor and/or volunteer.
Cons
  • End user customizations of fields/page layouts
  • More detailed reporting
  • Fund/Source code capabilities.
Likelihood to Recommend
It is well suited for the small nonprofit looking to track a small set of data. For a larger organization, that has multi-channel fundraising - it is not appropriate. It is not good for those that partake in direct mail, telemarketing, plus email marketing. I would be sure that the organization knows it's 5 year strategic plan prior to purchasing a database.
Return on Investment
  • Ability to track donor information in one place instead of using spreadsheets or ACT
  • Better customer service, in that we were able to see if one was a donor and/or volunteer to thank them for both
  • Negative - user friendliness of the reporting and page layout customizing
Alternatives Considered
eTapestry is better than PIDI, but not as good as Salesforce or the Luminate products for this particular organization. PIDI is less customizable and the reporting is worse than eTapestry that it is not really supported. Salesforce is open source platform and can be easily customized. Luminate is also all around good with customizing and reporting.
Likelihood to Renew
1
eTapestry does not meet the needs of the organization as a whole, in addition to the 5 year strategic plan. The organization continues to grow and needs additional resources to track data.
Users and Roles
3
Staff members that use eTapestry are primarily in Development department. Adding donations, adding volunteers/hours, pulling thank you letters are the three functions of Development that used eTapestry.
Support Headcount Required
1
The database administrator is the only person in-house to support eTapestry. When they cannot fix the problem they contact support for additional help to resolve any issues.
Business Processes Supported
  • Tracking donor information
  • Seeing if a donor is a volunteer as well
  • Tracking volunteer hours
  • Pulling acknowledgements fairly easy with customizations
Products Replaced
No
Key Differentiators
  • Price
  • Vendor Reputation
  • Existing Relationship with the Vendor
The most important factor was price. As a nonprofit, you need to stay within budget and allocate majority of your resources to the mission. The organization did not have any grants to help cover the cost.
Evaluation Lessons Learned
I would evaluate additional products and not go with one product because of particular employees biased opinion due to the owner of the product.
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • Timeliness
  • Cost
  • Time management for small development department
Implementation Rating
8
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
Training Types Used
  • Online training
  • In-person training
  • Self-taught
In-Person Training
8
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Online Training
8
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Ease of Blackbaud eTapestry Training
Yes, the product had lots of documentation and tutorials to help learn the system. It is not too difficult to understand, except for reporting. I would definitely recommend creating a SOP for your best business practices.
Product Configurability
2
I think that it is too limited and not able to change where the fields go and the page layouts. However, you get what you pay for.
UI Customization
No - we have not done any customization to the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
No
Support Rating
7
I had good experience with the support team to help me with reports and adding fields.
Bug Resolution
No
Exceptional Examples of Blackbaud eTapestry Support
I was unable to pull an extensive report. eTapestry allows you to link multiple reports together and then subtract out the ones that overflow. I could not get the report to pull what I needed so support had to go in to the system and create it for me so that it would be accurate.
Easy Tasks
  • Adding accounts
  • Adding donations
  • Acknowledgements
Difficult Tasks
  • Reports
  • Customizing fields
  • Customizing page layouts
Usability
1
Was not a great fit for the organization.
Scalability
1
The product overall is not too bad but I would not suggest for a large nonprofit organization.
Reliability and Availability
7
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
Performance
6
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Systems Integrated With
  • none
Did not integrate with any other systems.
Future Integration Plans
  • Constant Contact
Not sure.
Types of Integration
None.
Ease of Integration
0
Never used integration.
Integration Lessons Learned
Never used integration.
Pre-Sale Experience
4
Blackbaud was good to work with during the entire process and even thereafter.
Post-Sale Experience
6
Blackbaud was good to work with during the entire process and even thereafter.
Key Negotiation Points
Don't recall.
Dealing with Blackbaud
Be sure to review contracts and make sure that product does exactly what you need it to for the next 3-5+ years.
Upgrade Process
Yes
Yes, the upgraded release was just fine and fixed a few bug issues.
Upgrade Benefits
  • Faster turnaround when processing donations
  • Relationship association with donors
Anticipated Benefits from Future Upgrades
  • Not sure.
Migrating Between Editions
No
Future Edition Upgrade Plans
No
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