Blackbaud eTapestry

This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.

This product is fairly intuitive, and as I've mentioned previously, it contains relevant information that all members on the team can access to push forward in their interactions with their constituents. It has helped greatly in our reporting and allowing us easy access to the information that we need most.

We will likely continue with this product, as it has filled the needs that we have, and our team is used to the system.

Implementation was explained well to our team.

NA

They explained everything well to us throughout the process. It was easy to find resources needed to answer any questions that we had. Support was also available should we need further assistance from the resources found online. They were also quick to respond to our teams inquiries, which was much appreciated.

Just right for this type of product. It was not too limited nor too complex.

They answer any questions we may have.

The product allows us flexibility and scalability for our team.

It is nearly always available.

The system works fast and when it's down, it's not for long.

It was easily integrated into our systems. We had a whole blackbaud suite of products, so that made integrations much easier.

They answered any questions or concerns we had. They were proactive communicators and got back to us when we had questions or concerns.

They continue to answer our questions quickly. As mentioned before, they were receptive when asked questions.

We didn’t use professional services.

No, I would not change anything.

Affordable for smaller nonprofits that cannot afford Raisers Edge from Blackbaud. The pricing tiers can be more suited to these smaller organizations. For example, charges are determined by how many constituents are in the database. The lowest tier is 5000 constituents. If you go over that, the next tier is at 10,000 constituents. There should be a pricing tier in between, such as 7500 constituents. That's a big jump to make for smaller organizations.

We've just purchased it two years ago and we are very satisfied with it. We're not going anywhere for quite a while.

As previously mentioned, the process was smooth. No major issues. It was completed within the given time frame.

My favorite feature is the Live Chat. If we get stuck, we can get immediate help, download the chat and save it for later so if we need help again we have it on file. The Knowledge Database is also extremely helpful.

I use it every day and the software is easy to navigate. Doing queries/reports is easy. Click and drag features make using the Communications portion of the platform easy.

Blackbaud eTapestry is well suited for an organization of our size (mid sized) to effectively manage our donor database. Because we generate most of our mailings in-house, eTapestry makes to generation of these segmented lists easy. While there are capabilities that take time to learn, this software is fairly easy to obtain a simple mastery of. If your organization is large, with a large donor base you will not want eTapestry as there are record limitations, which can be overcome by purchasing additional records, which is a yearly (not one-time) fee.

eTapestry is a fairly easy platform to use and there are plenty of valuable documents available in Blackbaud that will allow any user to become familiar and comfortable with applying this software to your organization. Most processes are easy to use and because there are so many organizations that use eTapestry there is no shortage of links online that can steer you in the right direction.

Blackbaud eTapestry is a great platform, however, there are limitations to the number of records eTapestry can maintain. In order to increase the number of records the platform can hold you must purchase additional records, which is a yearly cost, and cause some organizations to out-grow eTapestry. I expect to approach this situation soon and is my only hesitation with maintaining the use of eTapestry.

I was not there for the implementation of this platform. Unfortunately I am unable to just skip this question as it requires a response, which needs to be fifty characters, so here we are. At thirty four, I need to add a few more words to satisfy this requirement. Done.

Support for Blackbaud eTapestry is good. There are numerous ways to contact their support team and opening a chat is usually the most effective way to get a response. I have found their assistance to be outstanding and without hesitation, it is clear they have a large team to assist your needs.

When I am trying to prepare a mailing list for particular donors, I usually construct a report with any possible information I might need, download it into excel, and sort there. The disadvantage is that you can't put a record of that communication on a donor's account.
However, trying to do this sorting in the database itself is very unwieldy, involving many separate queries. It gets complicated, so I don't usually do that.

Sometimes, I construct a query and look at it in preview only to find it includes things that I have specifically tried to eliminate. I guess the query is not constructed correctly but I don't have any idea how to fix this sort of thing.

Because it is a nuisance to research data bases, change, input information, and learn how to use a database. Better the evil you know.

I came to work here after the database was selected and had to learn how to use it. I was not aware of the training available or features involved in the database. Those things would have been good to know.

The technicians in the chat are excellent and mostly get it right! Knowledgebase is pretty good if you find what you are looking for but it takes time to wade through and find the correct key words to get what you are looking for. A colleague has also had good success with email questions.

It is not that user friendly. It is hard to learn. If you don't know anything about databases, there isn't enough basic information to get started. Once you are familiar with it, there aren't training videos to learn more complicated tasks.

It is well suited for the small nonprofit looking to track a small set of data. For a larger organization, that has multi-channel fundraising - it is not appropriate. It is not good for those that partake in direct mail, telemarketing, plus email marketing. I would be sure that the organization knows it's 5 year strategic plan prior to purchasing a database.

eTapestry does not meet the needs of the organization as a whole, in addition to the 5 year strategic plan. The organization continues to grow and needs additional resources to track data.

The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.

In person training is always helpful for a new product however I think that the online tutorials would do just fine.

The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.

I think that it is too limited and not able to change where the fields go and the page layouts. However, you get what you pay for.

I had good experience with the support team to help me with reports and adding fields.

Was not a great fit for the organization.

The product overall is not too bad but I would not suggest for a large nonprofit organization.

eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.

The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.

Never used integration.

Blackbaud was good to work with during the entire process and even thereafter.

Blackbaud was good to work with during the entire process and even thereafter.