Overview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
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How GoTo Connect Differs From Its Competitors
Awards
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Pricing
Basic
Starting at $27
Standard
Starting at $32
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features ​
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting​
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
Comparisons
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Reviews From Top Reviewers
[...] Breaks Through with GoTo Connect
- Quick Mtg Starts, 1x click options to add people (phone or computer)
- Allows for PLENTY of participants, and NO TIME LIMITs on mtgs
- When synching a video or some multi-media presentation within the platform during an online mtg, it's fantastic
Cons
- Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
- I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
GoTo connect saved our company from the doldrums of on-premise phone system tech
- Cloud management
- Call Quality
- Uptime is stellar
- Support
- Their mobile app is great!
- Call migration is super easy
- Receiving Texts through all numbers
- Call routing and control through dial plans
Cons
- Windows App is clunky
- Windows App will update and pull features off
- Mobile app can be a little finicky
GoTo Connect Review
- Call Routing
- Dial Plans
- Call Filtering
- Virtual Fax
- Audio Library
Cons
- For SMS Compliance invoicing provide more detail to include vetting dates.
- A learning library for service feature offerings
Goto Connect review.
- Programming on admin portal is so easy.
- Very reliable.
- Support is usually really solid.
Cons
- More device config options.
- Copy and paste buttons from one device to another.
- Integrate more with other crms and other software.
GoTo is your Go-To for all your communication needs
- Dial Plan
- Call Recordings
- App, Softphone, desk phone
Cons
- UI in Call Reports (New Version) could be enhanced a bit
- Add ability to copy button programming between devices